Shipping

Where we ship

We ship to street addresses in the lower 48 states and the District of Columbia.

We do not currently ship to Alaska, Hawaii, US territories, or APO/FPO addresses. We also can't deliver to a PO box, because our carrier doesn't serve them, so please give us a street address at checkout.

Processing time

Treats are made in small batches, so orders leave us within 2 business days. You'll get a confirmation email when the order is placed, and a second one with tracking as soon as it ships.

We prepare orders throughout the week. Carrier collection schedules and holiday closures determine when packages start moving.

Carriers, transit, and rates

We ship with UPS and FedEx, and show you what each costs at checkout so you can choose. Once a parcel is with the carrier, delivery usually takes two to five business days.

Shipping is calculated at checkout against your address, using live carrier rates. Orders over $40 after discounts and before tax qualify for free ground shipping. Faster shipping options cost extra.

Transit times are the carrier's estimate, not a guarantee. Weather, holidays, and carrier backlogs can add days, and we have no way to speed a parcel up once it has left.

Tracking

Every order ships with tracking. If your tracking hasn't moved in five business days, get in touch and we'll open a trace with the carrier.

Lost, late, or damaged parcels

If a parcel arrives damaged or contains the wrong items, keep the packaging, take photos, and contact us as soon as possible with your order number. We’ll work with you to resolve the issue. See Returns & Refunds for details.

If tracking shows delivered but you cannot find the parcel, check with everyone at the address and any safe-drop spots, then contact us promptly. We'll help investigate with the carrier.

Address accuracy

We ship to the address exactly as you confirm it at checkout. The carrier may standardize your address by abbreviating a street type or adding the four-digit ZIP suffix. We show you any changes before you pay. Please double-check it: once a parcel is in the carrier’s hands we can’t reroute it. If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we’ll get in touch to arrange a reshipment and ask you to cover postage the second time. If it came back through a mistake of ours, we send it again at our cost.

Storing your treats

Freeze-dried salmon is shelf-stable and does not need refrigeration in transit. Once it arrives, keep the pouch sealed in a cool, dry place. Full storage guidance is on the FAQ.

Questions

Still have a shipping question? Send us a message.