Returns & Refunds

The short version

Because our pet treats are food products, all sales are final. We do not accept returns, exchanges or refunds for a change of mind or a pet's taste preferences, whether the pouch is opened or unopened.

Damaged, incorrect or defective products are handled as described below. You may also request a cancellation within one hour of placing your order, before it ships.

Damaged or incorrect orders

If your order arrives damaged or incorrect, or you have a concern about product quality, please tell us as soon as possible. We'll work with you to make it right with a replacement or refund, as appropriate.

Contact us with your order number and a description of the problem. Keep the packaging and batch code, and take photos of the parcel and pouches. Our contact form accepts text; we'll tell you how to send photos when we reply. Please don't send treats back without contacting us first.

If you think the treats may be unsafe, stop feeding them and let us know right away.

Cancellations

Cancellation requests must reach us within one hour of placing your order. We can only cancel an order before it ships.

Send us a message with your order number and clearly state that you want to cancel. A request is not a confirmed cancellation; we'll reply to confirm whether we can stop the order. Once an order has shipped, it cannot be canceled.

Refunds

Approved refunds go back to the original payment method. Your bank or payment provider determines how quickly the funds appear after we process the refund.

Confirmed cancellations receive a full refund, including any shipping charges and tax. If we refund an entire damaged or incorrect order, that refund also includes any shipping charges and tax.

Questions

If you need help with an order, contact us. Include your order number so we can find it quickly.

This policy does not limit any rights or remedies you have under applicable law, including for damaged, defective or incorrectly supplied products.